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Adobe Support Page and FAQ on Security Breach

October 4, 2013

Adobe FAQ on Security Breah 20131003

Adobe has published a customer security alert page in light of recent security breach that involved 2.9 million accounts of Adobe customers.

From the FAQ page:

What is Adobe doing in response?

As a precaution, we are resetting relevant customer passwords to help prevent unauthorized access to Adobe ID accounts. Customers whose user ID and password were involved will receive an email notification from Adobe with information on how to change their password. We also recommend that customers change their passwords on any website where they may have used the same user ID and password.

We are in the process of notifying customers whose credit or debit card information we believe to be involved in the incident. Customers whose credit or debit card information was involved will receive a notification letter from us with additional information on steps they can take to help protect themselves against potential misuse of personal information about them. We have also notified the banks processing customer payments for Adobe, so that they can work with the payment card companies and card-issuing banks to help protect customers’ accounts.

U.S. only: Adobe is also offering customers, whose credit or debit card information was involved, the option of enrolling in a one-year complimentary credit monitoring membership.
We continue to work diligently internally, as well as with external partners, to address the incident. We have contacted federal law enforcement and are assisting in their investigation.

It is recommended for Adobe customers to change or reset their passwords immediately.


This is going to be another interesting Thanksgiving day should I choose to go this year with the Wadhwanis.

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